General Refund Rules
Refund decisions depend on the nature of the service, the stage of delivery, campaign work already completed, and any verified billing or processing issue.
Refund Rules
Refund guidance for service delivery, billing issues, and payment review requests.
This page outlines the general refund direction for campaign-related services and business-side billing communication. Final handling may depend on the exact delivery stage and transaction context.
Quick Review Points
- Delivery stage matters.
- Payment proof is important.
- Third-party platform issues may affect eligibility.
Ad Service Refund Conditions
If a refund request concerns ad management support, the review may consider whether strategic work, campaign setup, monitoring, reporting, or troubleshooting support has already been delivered.
Non-Refundable Situations
Services may be non-refundable where campaign delivery, optimization work, or approved operational support has already been performed, or where ad platform issues fall outside service control.
Failed Payment Handling
If a payment fails, remains pending, or is disputed, the case may be held for verification before service continuation, credit balancing, or refund review.
Credit or Coin Adjustment
Any future wallet, balance, credit, or coin-based adjustment policy may be handled under a separate commercial rule set once published.
How to Request a Refund
Users should submit a refund request through the official support or billing communication channel with transaction context, service scope, and the reason for the claim.
Review Timeline
Refund review timelines may vary depending on transaction proof, payment channel, service stage, and the complexity of the campaign work involved.
Billing communication